The “Mazars CEE Business Forum”, dedicated to the current situation in BPO and SSC sector in Central and Eastern Europe took place on 6th and 7th October 2016 in Warsaw. The main conclusion is: the situation in the industry is good and it will only get better.
BPO and SSC in Central Europe: at the cross-roads of internal and external resources
Warsaw, 6-7 October 2016, Hotel Sofitel Victoria
The two days consisted of a comprehensive programme of panel discussions and presentations with participation from representatives of the International Association of Financial Executives Institutes (IAFEI), the Association of Business Service Leaders (ABSL), ASPIRE, Pro Progressio, CMS, Exact, Mazars experts and the CEOs and CFOs of companies with an established presence within Central and Eastern Europe who shared their experience on:
Outsourcing in Central and Eastern Europe in 2016: state of affairs and comparison with other regions of the world
Focus on the outsourcing sector in Poland and Romania
Setting up and running shared-service centers
Being global without losing local – the problem of national compliance
Getting you started on the right foot with a global BPO or SSC project
CEE is no longer a place where the simplest services such as call centres or basic financial services are transferred (which was the standard 20 years ago). A large part of these elementary services are spun off and transferred to other countries so that CEE centres can focus on more advanced services, for instance, finance and accounting, IT or R&D. A significant change is an ever stronger presence of robotics in BPO and SSC. However, the conference participants agreed that at the end it is the human who will always be the ultimate authority and guardian of the correctness and quality of the automated processes.
It can be seen how dynamic the development of the BPO and SSC sector is in CEE, when you look at the 17% cumulative growth rate of employment in business services centres in the last 7 years, the result twice higher that achieved by India (8%). CEE is often chosen by foreign investors becauseit gives access to a wide range of qualified multilingual employees and experienced managers. Other important factors are the diversity of available locations and the economic stability of the region.
Speakers included i.a.:
Armand Angeli – President, The International Association of Financial Executives Institutes (IAFEI), EMEA region
Frédéric Bleuse – CFO Southern & Western Europe, Regus
Teresa Rondomańska – Leanergy Director in FiSS Global Finance Shared Services, Schneider Electric
Balàzs Tóth – Senior Director, GBS Controller, Viacom International Media Networks
Marcin Nowak – Delivery Centre Director CEE, Capgemini, Head of ABSL Silesia
Globalisation, technology and changing client expectations are pervasive, at times disruptive trends, so businesses are looking for new delivery models to gain a competitive edge. For many of the world’s leading companies, this means centralising or outsourcing business services such as accounting, human resources, IT or R&D.
The strength of our key client portfolio demonstrates our exceptional technical strength, credentials and commercial awareness. This expertise will be the cornerstone of our future relationship with you.